Dalooda Privacy Policy

Dalooda is a second-hand marketplace app for New Zealand and Australia. This policy explains what information we collect, how we use it, and your choices. We keep the amount of personal information we hold to a minimum.

Who we are

Dalooda ("we", "us") is run by DALOODA LIMITED, a New Zealand company (company number 9362854). Contact: support@dalooda.co.nz.

Information we collect

• Account & sign-in. Sign-in is handled by Google Firebase Authentication. Your email address and password are held by Google, not by us — we never see or store your password. We store only a Firebase user ID, your chosen display name, and (optionally) your region and suburb.
• Listings & content. Items you post — titles, descriptions, prices, photos, category, delivery and trade preferences. Listings are public: each one has a page on the Dalooda website that anyone can open, without the app or an account, and it can appear in Google search and other search engines. The page shows what a stranger sees in the app: the title, price, condition, region, photos, description, and your display name, badge and rating. It never shows your phone, email or suburb. Once an item sells, its page stays reachable by its link but is hidden from search; once you remove a listing, its page is gone.
• Photos you scan. When you use Scan & Identify, the photo is processed to identify the item and estimate a value (see "AI processing" below).
• Op-shop finds you choose to share. Off unless you turn on Share my op-shop finds in Settings. When it is on, something you scan during an op-shop session started at a shop, market or pawn shop on the Thrift Map is shown to other members for 7 days as what it was, the shop, and how long ago — never your name, the price on the tag, your photo or the rest of your trip, and never from a garage sale. It is deleted after 7 days, when you buy it, when you remove the scan or the trip, when you turn sharing off, and when you close your account.
• Where you are. If you allow it, the Thrift Map uses your device location to centre the map on you, show how far away each op shop, market or stall is, and start a route from where you are standing. When you are browsing the map, your position stays on your phone — it is not sent to us and we do not store it. What the app sends is the part of the map you are looking at, so we know which pins to return; that is the area on your screen, which is not necessarily where you are.
  
  There is one exception, and it only happens when you ask for it. If you add a place to the map and tap Use my location, your coordinates are sent to us and passed straight to OpenStreetMap so it can fill in the street address for you. We do not keep those coordinates; what we keep is the pin you then choose to publish, which is public on the map by design — so only add a place you mean everyone to see. You can always drop the pin by hand or type the address instead, and never send your position at all.
  
  You can refuse the location permission entirely and the map still works; you just pan to where you want to look.
• Paying in the app. If you pay a seller by card, your card details go straight to Stripe and never reach us. We keep a record of what was bought, for how much, when, and between whom — so both of you have proof of the deal, and so a bank can be answered if one of you disputes it. We never see or store a card number.
• Messages & activity. Messages, offers, watchlists, saved searches, and ratings you create with other users.
• How the app is used. We record a small number of events in Google Firebase Analytics so we can tell which features people actually use — for example that a scan finished, that a listing was created, or that a search returned no results. These carry counts and categories only. We deliberately do not send the words you search for, your listing titles, your messages, your name or your email.

We do not collect payment card details. We do not run advertising, we do not sell your information, and we do not track you across other apps or websites.

How we use your information

• To run the marketplace — show your listings, deliver messages and offers, and match buyers and sellers.
• To identify scanned items and provide AI value estimates (which are guidance only, never a guarantee).
• To keep the service safe — moderation, and blocking or removing content that breaks our rules.

AI processing

To identify items, estimate values, write listings and answer your questions to Scout, what's needed for that job is sent to AI providers: a scanned photo, item details, a listing's text, or the question you asked Scout. The providers we may use are Google Gemini, Groq, Anthropic and OpenRouter. Barcodes may be looked up in the free Open Food Facts database. These providers process the data to return a result and under our agreements do not use it to build advertising profiles of you.

These companies are outside New Zealand (mostly in the United States), so this information may be processed overseas. We send only what each task needs: never your password, and not your contact details. If you'd rather not use AI features at all, turn off AI Mode in Settings.

What Scout remembers

Scout, the in-app assistant, can remember a few short facts about you so its help fits you, for example what you collect or the area you shop in. Each one is a plain sentence you can read. You can see all of them, change any of them, delete one or all of them, or switch remembering off, in the app under Profile → What Scout knows about you. Scout only gives information and suggestions: it never buys, sells, makes offers or messages anyone for you. What it remembers is deleted with your account.

How your information is stored

Your data is stored on secured cloud servers (Railway) and transmitted over encrypted HTTPS connections. Sign-in is secured by Google Firebase.

How long we keep information

While your account is open we keep what the app needs to work — your profile, your listings, and the messages, offers and ratings you exchange. Anything you delete yourself in the app, such as a listing or a message, goes at that point.

When you close your account your personal details are erased: your name, photo, bio, suburb, contact details, any CV you uploaded, and your sign-in identity, so the account can no longer be logged into. Live listings and Showcase posts come down at the same time.

Messages, offers and ratings from completed deals stay on the other person's account with your details removed. We cannot delete those without destroying somebody else's record of a trade they took part in. The full list of what goes and what stays is on Delete your account.

The anonymous usage counts in Firebase Analytics are held by Google on their standard retention for analytics data, and cannot be traced back to you.

Sharing

We don't sell your personal information. Content you choose to publish (like a listing, your display name, and ratings) is public: listings are public on the Dalooda website for anyone to see, with or without the app, and can appear in Google search (see "Listings & content" above). We share data with service providers only as needed to run the app (hosting, sign-in, AI identification), and where required by law.

Your choices & rights

• You can edit your profile and delete your listings, finds, and messages in the app.
• You can see, correct and delete what Scout remembers about you, or turn it off, under Profile → What Scout knows about you.
• You can request deletion of your account and associated data by emailing support@dalooda.co.nz.

Children

Dalooda is for adults. You must be 18 or over to use it. Buying and selling here means making agreements with strangers about money, and in New Zealand an agreement made by someone under 18 is generally not enforceable against them — so the rule protects both sides of a deal, not just us.

The app is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, email support@dalooda.co.nz and we will delete it.

Changes

We may update this policy; the effective date above will change when we do.

Terms of Use